Intradiem webinar provides insights for top contact center challenge

Practical approaches to achieving true employee engagement to be discussed

ATLANTA, GA (August 13, 2013) – Intradiem, the leading provider of intraday management solutions, will host a free webinar on Thursday, Aug. 22, 2013 at 2 p.m. EDT. The webinar, “Be a Quitter: 7 Steps to Stop the #1 Contact Center Problem,” will provide information on how contact centers can proactively deal with attrition and morale through a common sense approach that is not so common in contact centers. 

Guest speaker Jim Rembach, chief spokesman for Customer Relationship Metrics, will be joining Intradiem’s Director of Customer Success, Nita Pennardt. Together, their contact center expertise will provide pragmatic advice for contact center practitioners looking to make positive, foundational changes in their approach to employee engagement.

“One percent of contact centers do not have morale and turnover problems. The other ninety-nine percent don’t know how to fix it or have stopped trying,” said Rembach. “For contact center leaders that want to attack this problem, we are giving them a chance to learn about a systematic and practical approach that creates a contact center culture where employees thrive. And, where contact center performance exceeds all expectations.”

Webinar attendees will hear unique ideas and real-world scenarios on how to operationalize engagement improvements by covering:

• The impacts of ignoring poor employee engagement
• Reasons why most contact centers are not addressing lack of engagement issues
• How to identify habits that impede progressSeven elements that will help to build a foundation for fixing the problem

“This thorough examination of employee engagement is important as the frontline agents have a direct and real impact on customer satisfaction as well as the bottom line,” said Pennardt. “We will cover practical ways to effectively incorporate the tactics that Jim will cover in this must-attend web event.”

Intradiem is the only complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office, Retail and Mobile. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 300,000 frontline workers use Intradiem's solution every day.
Media Contact
Melissa Spies, Marketing Manager, Intradiem
mspies@intradiem.com  |  888.566.9457