Intradiem webinar offers Convergys case study and analyst insights

Convergys shares how their organization maximizes the efficiency of their operations

Atlanta, GA (January 30, 2013) – Intradiem, the leading provider of intraday management solutions, will host a free webinar on Wednesday, Feb. 6, 2013 at 2 p.m. EST. The webinar, “The Ultimate Call Center Survival Guide,” provides industry analyst and customer perspectives to explore how Convergys and other companies use intraday management technology for dynamically reacting to unpredictable events and conditions. 

Guest speaker, Art Schoeller, principal analyst from Forrester Research, Inc. will kick off the live, interactive event by providing a framework for understanding the intraday challenges many organizations face resulting from unforeseen events when a day goes “off-plan.”

Michael Bathon, VP of GTS Solutions Management at Convergys will discuss how his organization utilizes intraday management technology to drive profits and make every second count in his case study presentation. He will also offer insights for how the company leveraged intraday management to improve performance.

“Intraday management technology allows our organization to drive initiatives that help with agent development and ultimately the customer experience, despite day-to-day fluctuations in the call center,” said Michael Bathon. “I’m excited to share the significant results we have seen with the use of Intradiem’s technology during this web event.”

In this webinar, the presenters will deliver statistical data, objective perspectives and use case scenarios for attendees to better understand intraday management so attendees will: 

• Hear the user perspective on intraday management
• Get insights from Forrester Research, Inc. on the opportunity call centers have for improvement
• Start to think about what business reflexes are needed in their call center

“We have a great partnership with Convergys and I’m thrilled that they have the opportunity to share their innovative approach with the rest of the industry,” said Matt McConnell, chief executive officer of Intradiem. “This discussion is important for any company to hear, not just those operating contact centers. We’ll be sharing big ideas for companies to help them start to think about running their operations differently.”

Intradiem is the only complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office, Retail and Mobile. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 300,000 frontline workers use Intradiem's solution every day.
Media Contact
Melissa Spies, Marketing Manager, Intradiem
mspies@intradiem.com  |  888.566.9457