Intradiem to participate in Serve@Work Program to support FCS Ministries

Employees join other Atlanta area technology business professionals to serve the community

Atlanta, GA (May 2, 2013) – Intradiem, the leading provider of intraday management solutions, announces its participation with High Tech Ministries’ 2013 Spring Serve@Work program from May 7-9, 2013.

Intradiem will be participating in its fifth Serve@Work project, which includes renovating a neighborhood thrift store and surrounding grounds in Atlanta. These projects are completed by several volunteers from Atlanta area technology business professionals, working in teams to complete a variety of remodeling, landscaping, construction and clean-up activities in support of FCS Urban Ministries.

Located in South Atlanta, FCS Urban Ministries concentrates on revamping distressed neighborhoods to make them healthy and sustainable places in the city through Christian community development.

"High Tech Ministries hosts several programs that bring technology professionals together to experience and exhibit the love of Christ in a meaningful way. Serve@Work is one such program through which we serve metro area neighbors who are in need – in this case, in partnership with FCS Urban Ministries in South Atlanta," said Todd Sorenson, president of High Tech Ministries. "Intradiem has been and continues to be an integral part of making our Serve@Work projects successful because their leadership team and employees are so dedicated to serving in the community. More than 150 technology professionals from Intradiem and other area companies participate in the 3-day neighborhood revitalization projects.”

“I believe our company’s purpose is not only to help other companies have an impact in their business operations but also within the community, and I encourage our business partners and customers to give back to their communities,” said Matt McConnell, CEO of Intradiem. “Working alongside other professionals to restore our neighborhood communities is the dedication that helps shape our company’s culture and build solid relationships within our workplace as well as with other local business professionals.”

To learn more about Intradiem and its community outreach, visit: http://www.intradiem.com/community.

• 53 percent improvement in agent productivity
• 22 percent increase in new hire ramp up training
• 20 percent enhancement of operational efficiencies
• Nine percent boost in CSR performance

Clark recently showcased the success of his contact center improvement program during the Annual Society for Workplace Planning Professionals (SWPP) event in Nashville, TN in early April.

Intradiem is the only complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office, Retail and Mobile. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 300,000 frontline workers use Intradiem's solution every day.
Media Contact
Melissa Spies, Marketing Manager, Intradiem
mspies@intradiem.com  |  888.566.9457