Intradiem tackles social media and the multi-channel contact center at upcoming PACE conference

Company to discuss effective implementation of social and multi-channel customer care programs

ATLANTA, GA (September 4, 2013) – Intradiem, the leading provider of intraday management solutions, announces its participation and speaking engagement at the Professional Association for Customer Engagement (PACE) New York Metro Chapter, 2013 Contact Center Technology Forum and Expo on Sept. 12, 2013.

At the PACE conference in New York, NY, Intradiem CEO Matt McConnell will participate in a panel discussion titled, “Finding the Right Fit for Social Media in the Multi-Channel World.” As the multi-channel contact center becomes more prevalent, effectively operating this type of center becomes increasingly complex. New channels, such as social media, change the way customers interact and companies must adapt. The panel discussion will begin at 1 p.m.

“The performance of the contact center directly impacts the customer experience,” said McConnell. “Now that customers are increasingly turning to social media to share their experiences, both good and bad, businesses need to be to be fully prepared to interact and participate in the customer journey - and do so on their preferred channel.”

As contact centers balance the multi-channel environment, implementing intraday management technology helps to manage changing business conditions. In fact, a recent Aberdeen report found that when compared to peers, intraday management users saw an increase in customer satisfaction scores by 37 percent year-over-year.

Intradiem is also participating in two other conferences later this fall: the Contact Center Conference and Expo 2013 in Phoenix, AZ and the ICMI Call Center Demo and Conference 2013 in Atlanta, GA. 

Intradiem is the only complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office, Retail and Mobile. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 300,000 frontline workers use Intradiem's solution every day.
Media Contact
Melissa Spies, Marketing Manager, Intradiem
mspies@intradiem.com  |  888.566.9457