Intradiem presents benefits of intraday workforce management technology at contact center industry conferences

Company to discuss use of intraday workforce management technology to improve the customer experience

ATLANTA, GA (October 21, 2013) – Intradiem, the leading provider of intraday workforce management solutions, announces its participation and speaking engagements at two upcoming conferences: ICMI Call Center Demo and Conference 2013, October 21-23; and CCA Contact Center Conference Fall 2013, November 4-7.

At the International Customer Management Institute (ICMI) Demo and Conference in Atlanta, GA, Intradiem CEO Matt McConnell will give a presentation titled, “Data Overload? Using Metrics to Improve Customer Experience.” This discussion will help organizations sort through the multitude of data generated by the contact center and identify the most important metrics required to improve the customer experience. Session 102 is part of the operations management track and will take place October 22 at 11 a.m.“

Companies need to zero in on improving the customer experience if they want to gain the edge over their competitors. By simplifying the metrics they measure as well as how their centers operate, contact center professionals can have a real, measurable impact on the customer experience,” said McConnell. “I look forward to sharing innovative approaches for configuring a real-time workforce that helps drive operational and performance improvements – both of which are essential components for enhancing the customer experience.”

Intradiem CMO John Wolf will be presenting at the Contact Center Association (CCA) Contact Center Conference in Phoenix, AZ, November 5 at 10:30 a.m. In this session, Wolf will discuss the ongoing challenges contact centers face when trying to improve the customer experience and how to overcome the intraday roadblocks that can derail opportunities to delight customers and secure their loyalty.

Intradiem is the only complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office, Retail and Mobile. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 300,000 frontline workers use Intradiem's solution every day.
Media Contact
Melissa Spies, Marketing Manager, Intradiem
mspies@intradiem.com  |  888.566.9457