Intradiem presenting benefits of intraday management technology at multiple contact center conferences

Company to discuss use of intraday management technology to drive contact center productivity

Atlanta, GA (April 23, 2013) – Intradiem, the leading provider of intraday management solutions, announces its participation and speaking engagements at three conferences: Interactions 2013, organized by NICE, April 22-25; Optimizing Your Customer Care Workforce, part of the CCNG Optimize Series, May 2; and the ACCE Conference & Expo, organized by ICMI, May 13-16.

At the NICE Interactions 2013 in Orlando, FL, John Wolf, chief marketing officer of Intradiem, will give a presentation titled, “3 Contact Center Myths Under Assault.” This discussion will help organizations avoid the common mistakes smart contact centers leaders unknowingly make that prevent their contact centers from performing at their full potential. The presentation will take place April 24 at 11 a.m.

Wolf is also presenting, “Transforming Agent Efficiency and Customer Satisfaction” at the ICMI ACCE Conference & Expo in Seattle, May 14 at 11 a.m. This session discusses how technology has changed customer interactions and addresses the issues many organizations face in improving the customer experience. The discussion will focus on a practical approach to preparing agents to interact with customers and have a positive impact on the customer experience.

“Now more than ever, contact center professionals have the opportunity to improve the customer experience in a way that no other department can,” said Wolf. “I’m excited to share innovative approaches to intraday management and ignite a movement for driving operational and performance improvements, which are essential components for enhancing the customer experience.”

The company is also participating in CCNG’s Optimize Series in Arlington, TX, on May 2. Intradiem’s Solutions Consultant, Larry Edwards, will present, “Successfully Planning for the Unplanned.” Edwards will present the holistic approach to intraday management and share how companies can take planning to the next level and avoid the intraday shuffle.

Intradiem is the only complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office, Retail and Mobile. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 300,000 frontline workers use Intradiem's solution every day.
Media Contact
Melissa Spies, Marketing Manager, Intradiem
mspies@intradiem.com  |  888.566.9457