Intradiem opens London office to support European companies and partners

Intraday management technology to support global organizations

ATLANTA, GA (August 20, 2013) – Intradiem, the leading provider of intraday management solutions, announces the opening of a London office to support its European customers and partners.

The new office will help the Atlanta-based company improve and support the global reach of intraday management programs. Intraday management technology helps businesses provide a better customer experience with lower labor costs by allowing them to respond appropriately in real-time to call volume, increase the performance of their agents, and maintain multi-skilled, multi-channel queues without increased overhead.

“As Intradiem continues to grow and gain new customers, we have expanded our operations to be closer to the international companies we are already serving,” said Matt McConnell, Intradiem’s chief executive officer. “Providing the tools companies need to help their contact centres react to continuously changing business conditions enables them to provide a consistent customer experience and improve the efficiency of their operations.”

The London office will be led by David Marshall who will serve as Intradiem’s Country Manager – UK and Ireland.

"I look forward to supporting our existing European clientele and building the Intradiem international presence, our focus is to help organisations find new ways to gain efficiencies in their business and contact centre whilst improving the customer experience," said Marshall.

Intradiem is the only complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office, Retail and Mobile. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 300,000 frontline workers use Intradiem's solution every day.
Media Contact
Melissa Spies, Marketing Manager, Intradiem
mspies@intradiem.com  |  888.566.9457