Intradiem announces an open API and developer community for intraday management software

New community encourages development of innovative intraday management solutions

Atlanta, GA (February 28, 2013) – Intradiem, the leading provider of intraday management solutions, announces the launch of the Intradiem Developer Community, to encourage the development of innovative solutions based on the company’s technology platform.

Intradiem 9.0 gives contact centers the ability to aggregate idle time and convert it to active wait time, enabling agents to complete off-phone activities. These activities range from back office work to communications or training and drive the organization’s overall productivity and performance.

The flexibility of the new Intradiem API allows customers and developers to build new applications that leverage Intradiem’s unique capabilities. For example:

• A customer can ensure employees are automatically assigned training tailored to their needs
• A learning management system provider can enable courses to be pushed to contact center agents during periods of low call volume
• A performance management system can provide a way for coaches to make  assignments and have agents automatically directed to those tasks during downtime
• A developer can invent a new solution that takes advantage of Intradiem’s intraday task management capabilities, including Dynamic Delivery

“This developer community was designed to give companies the opportunity to improve their operational efficiencies,” said Matt McConnell, Intradiem’s chief executive officer. “Innovative developers can leverage our platform to construct the solutions and business reflexes that drive the productivity, performance, and profitability of their organization.” Interested developers should visit the Intradiem Developer Community to sign up.  It is free to join the community, build applications, and launch applications. 

Intradiem is the only complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office, Retail and Mobile. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 300,000 frontline workers use Intradiem's solution every day.
Media Contact
Melissa Spies, Marketing Manager, Intradiem
mspies@intradiem.com  |  888.566.9457