Intradiem and Productivity Plus Panelists named finalists in #CustomerService100

Thought leaders recognized as influencers in customer service arena

Atlanta, GA (June 12, 2013) – Intradiem, the leading provider of intraday managementsolutions, announces its inclusion in ICMI Call Centre’s #CustomerService100 list for representing the “best of the best” customer service thought leadership tweets on Twitter. 

Intradiem (@intradiem) ranked at 82 and made its debut on the prestigious list recognizing thought leaders. Several members of Intradiem’s Productivity Plus panel were recognized as well: Flavio Martins (@flavmartins) ranked second; Greg Levin (@greg_levin) came in third; Jeanne Bliss (@jeannebliss), 8; Michael Pace (@mpace101), 40; and Melissa Kovacevic (@mkcallconsult), 42.

“I would have been grateful just to have made it anywhere on this list of contact center and customer service stars,” said Greg Levin, founder of Off Center. To have landed in the top 3 is truly an honor and something I'll cherish for a long time.”

”We’re so excited to be involved with such an important conversation. Helping customers and the industry drive improvements to customer service is the core of our business,” said Matt McConnell, Intradiem’s chief executive officer. “By sharing best practices from our Productivity Plus panelists through social media, we hope to ignite the change needed to enhance the customer experience.”

A recent Intradiem blog post by Productivity Plus panelist and #CustomerService100 finalist, Flavio Martins discusses the importance of moving beyond the passive attitude of customer service coaching and provides tips for taking an active approach. Click to read more about “Coaching the Customer Service Agent.”

Intradiem is the only complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office, Retail and Mobile. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 300,000 frontline workers use Intradiem's solution every day.
Media Contact
Melissa Spies, Marketing Manager, Intradiem
mspies@intradiem.com  |  888.566.9457