Intraday management technology provider, Knowlagent, undergoes rebrand and unveils new company name

Company rebrands with extended product offering and productivity strategies for new markets

Atlanta, GA (January 24, 2013) – Knowlagent, the leading provider of intraday management solutions, is excited to announce its new corporate name, Intradiem™.

The company was compelled to change its name as its product expanded far beyond the company’s original offering, an e-learning tool for training during idle time.

As the company has grown, Intradiem has developed a substantial technology foundation, strengthened its capabilities for providing real-time business reflexes and expanded services to satisfy a diverse portfolio of clients. The new name, Intradiem, more accurately reflects the company’s technology and value proposition as customers utilize Intradiem in all facets of intraday management, including intraday task management, staffing, queue management, and alerts.

“The new name depicts the capabilities of our product and the evolution of our company as the leading provider of intraday management solutions,” said Matt McConnell, Intradiem’s chief executive officer. “We’re excited to start the year off with this new brand and a mission to change the way companies respond to unpredictable events and conditions in order to increase productivity, profitability, and improve customer experiences.”

The company website, www.intradiem.com, provides additional information about intraday management solutions. Over the next several weeks, all future business activity will be transferred to the new name. There has been no change in the company’s management or ownership.

Intradiem is the only complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office, Retail and Mobile. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 300,000 frontline workers use Intradiem's solution every day.
Media Contact
Melissa Spies, Marketing Manager, Intradiem
mspies@intradiem.com  |  888.566.9457