Intraday management technology provider, Intradiem, releases new product

Company launches Intradiem 9.0 - an expanded intraday management technology for increased employee productivity and performance.

Atlanta, GA (January 24, 2013) – Intradiem, the leading provider of intraday management solutions, is excited to announce its latest product, Intradiem 9.0, with  expanded intraday management capabilities for dynamically reacting to unpredictable events and conditions.

The release of Intradiem 9.0 allows companies to easily configure business rules for intraday task management, automatically assigning tasks to call center agents to be completed during idle time throughout the day.

“The launch of 9.0 gives our customers the ability to develop the business reflexes that will drive improvement in employee productivity, company profitability and customer experience,” said Matt McConnell, Intradiem’s chief executive officer. “This technology is flexible enough to allow our customers to innovate and come up with the recipes that are right for their unique situations. For example, they can send back-office tasks to agents during downtime, provide extra time to review materials before a weekly meeting or set aside time to complete administrative tasks. The release sets the stage for expansion into a broader intraday management suite.”

Intradiem 9.0 provides real-time business reflexes to:

• Monitor call volume and service levels to find and defragment idle time that will be used to send personalized and  prioritized activities directly to agents’ desktops
• Build a library of tasks that can be sourced from and completed in any application by using simple task indexing and management
• Deliver any assignment from simple broadcasts to sophisticated sequences of tasks to targeted agents based on performance, using business rules and Intradiem’s robust assignment engine.
• Connect to any data source for integrated management of tasks, assignments and users with Intradiem’s open API.

Intradiem is the only complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office, Retail and Mobile. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 300,000 frontline workers use Intradiem's solution every day.
Media Contact
Melissa Spies, Marketing Manager, Intradiem
mspies@intradiem.com  |  888.566.9457