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12/17/2013
Intradiem’s Service Culture Drives Participation in Several Projects During Holiday Season
Intradiem announces highlights from its holiday community service outreach programs and ongoing work with FCS Urban Ministries and MUST Ministries.
Read full story here12/10/2013
Afni Uses Intradiem to Drive Exceptional Customer Service for Clients by Deploying Real-Time Development
Intradiem and Afni, a contact center service provider that partners with clients to build customer contact solutions like customer care, service, sales and more, announce results from Afni’s deployment of Intradiem.
Read full story here12/3/2013
DMG Consulting to Discuss Agent Engagement in the Multi-Channel Contact Center
Intradiem will host a free webinar on Thursday, Dec. 12, 2013 at 2 p.m. EST. The webinar, “Improve Agent Engagement in Multi-Channel Contact Centers,” will provide in-depth information for addressing personnel issues that can arise within a multi-channel contact center.
Read full story here11/13/2013
Mark Zabroske Joins Intradiem as Senior Vice President of Worldwide Sales
Intradiem welcomes Mark Zabroske as the Senior Vice President of Worldwide Sales. In this role, Zabroske will oversee Intradiem’s Sales and Business Development teams to ensure they are equipped to garner new business opportunities and grow key industry partnerships.
Read full story here11/13/2013
Intradiem and DMG Consulting Address Operational Inefficiencies of Multi-Channel Contact Center
Intradiem and DMG Consulting LLC, the leading provider of contact center, analytics and back-office research, market analysis and consulting services, have published a new white paper that discusses how organizations can better manage agents and improve the efficiency in operating the multi-channel contact center.
Read full story here11/7/2013
Flavio Martins to discuss challenges of customer experience programs in Intradiem webinar
Intradiem will host a free webinar on Wednesday, Nov. 13, 2013 at 11 a.m. EST. The webinar, “9 Disruptive Forces That Can Derail Your Customer Experience,” will provide information about how customers perceive and interact with companies via frontline agent interactions to an online digital experience.
Read full story here10/29/2013
Leading customer experience analyst to cover the customer ecosystem in Intradiem webinar
Intradiem will host a free webinar on Thursday, Oct. 31, 2013 at 11 a.m. EDT. The webinar, “No more lip service: customer experience in the age of the customer,” will provide information on how to connect critical points in the customer journey to their interactions with your company representatives to deliver a superior customer experience.
Read full story here10/21/2013
Intradiem presents benefits of intraday workforce management technology at contact center industry conferences
Intradiem announces its participation and speaking engagements at two upcoming conferences: ICMI Call Center Demo and Conference 2013, October 21-23; and CCA Contact Center Conference Fall 2013, November 4-7.
Read full story here10/15/2013
Intradiem to support FCS Ministries in fall Serve@Work program
Intradiem will be participating in High Tech Ministries’ 2013 Fall Serve@Work program from Oct. 15-17, 2013.
Read full story here10/8/2013
Five tips for delivering a better customer experience from Intradiem
In recognition of National Customer Service Week, Intradiem, the leading provider of intraday management solutions, is offering contact centers five tips to improve customer service. These tips are designed to help contact center agents deliver a better customer experience to positively impact the bottom line.
Read full story here9/25/2013
Consistent Customer Experience is Critical in multi-channel contact centers, finds Intradiem and industry experts
Intradiem has published a new white paper featuring insights from customer relationship experts: Melissa Kovacevic, customer experience consulting and coaching expert; Greg Levin, author of Full Contact: Contact Center Strategies and Practices that Make an Impact; and Flavio Martins, customer experience expert and author of Win the Customer blog.
Read full story here9/18/2013
Intradiem and IP Consulting partner to improve European contact centers
Intradiem and IP Consulting, a division of contact center solutions specialists IP Integration Ltd, have partnered to improve contact center productivity, agent performance and the customer experience for European-based organizations.
Read full story here9/11/2013
Contact center industry leaders gather for Intradiem's customer advisory council
Intradiem recently hosted the second meeting of its Customer Advisory Council. The council of contact center leaders serves as a forum to explore industry trends, challenges and strategies impacting today’s organizations.
Read full story here9/4/2013
Intradiem tackles social media and the multi-channel contact center at upcoming PACE conference
Intradiem announces its participation and speaking engagement at the Professional Association for Customer Engagement (PACE) New York Metro Chapter, 2013 Contact Center Technology Forum and Expo on Sept. 12, 2013.
Read full story here8/27/2013
Intradiem’s community service program helps children through local non-profit
Intradiem, the leading provider of intraday management solutions, announces highlights from its recent community service outreach programs and ongoing work with MUST Ministries.
Read full story here8/20/2013
Intradiem opens London office to support European companies and partners
Intradiem announces the opening of a London office to support its European customers and partners.
Read full story here8/13/2013
Intradiem webinar provides insights for top contact center challenge
Intradiem will host a free webinar on Thursday, Aug. 22, 2013 at 2 p.m. EDT. The webinar, “Be a Quitter: 7 Steps to Stop the #1 Contact Center Problem,” will provide information on how contact centers can proactively deal with attrition and morale through a common sense approach that is not so common in contact centers.
Read full story here7/23/2013
Intradiem featured in Aberdeen Research brief on business impact of intraday management
Intradiem has sponsored the Aberdeen Research Brief titled, “The Strategic Value of Intraday Management in the Contact Center.” The report discusses the building blocks and quantifiable business impact of implementing intraday management programs.
Read full story here7/17/2013
BGL Creates ‘One Office’ and Drives Cost Savings with Intradiem’s Intraday Management Technology
Intradiem, the leading provider of intraday management solutions, announces successful program results from BGL’s use of Intradiem’s intraday management technology.
Read full story here7/10/2013
Intradiem Sponsors Annual ContactBabel Report, “The US Contact Center Decision-Makers' Guide 2013”
Intradiem announces its sponsorship of The US Contact Center Decision-Makers' Guide 2013, published by ContactBabel, the leading analyst firm for the contact center industry.
Read full story here6/12/2013
Intradiem and Productivity Plus Panelists named finalists in #CustomerService100
Intradiem announces its inclusion in ICMI Call Centre’s #CustomerService100 list for representing the “best of the best” customer service thought leadership tweets on Twitter.
Read full story here5/30/2013
Intradiem webinar provides insights for contact centers to overcome attrition
Intradiem will host a free webinar on Thursday, June 6, 2013 at 3 p.m. EDT. The webinar, “2 Ways out of the Attrition Ditch,” provides information on how contact centers can proactively deal with attrition through better coaching and workforce management practices.
Read full story here5/29/2013
Intradiem featured in annual DMG Consulting workforce management report
Intradiem announces its inclusion in the sixth annual industry report, 2013 - 2014 Workforce Management Market Report, published by DMG Consulting LLC, the leading provider of contact center, back-office and real-time analytics market research and consulting services.
Read full story here5/14/2013
Intradiem survey uncovers opportunity for improving intraday management challenges
Intradiem announces survey results from its 2013 Intraday Management Challenges survey.
Read full story here5/7/2013
The General uses Intradiem’s intraday management technology to increase productivity in high occupancy environment
Intradiem announces successful program results from The General’s use of Intradiem’s intraday management technology.
Read full story here5/2/2013
Intradiem to participate in Serve@Work Program to support FCS Ministries
Intradiem announces its participation with High Tech Ministries’ 2013 Spring Serve@Work program from May 7-9, 2013.
Read full story here4/30/2013
Intradiem webinar provides practical tips for improving customer experience
Intradiem will host a free webinar on Thursday, May 2, 2013 at 2 p.m. EDT. The webinar, “Look Alive, Contact Center! Deliver Stellar Customer Experiences,” provides information for enhancing the customer experience through thoughtful agent development and innovative operational improvements.
Read full story here4/25/2013
Intradiem named "Most Caring Company" by Atlanta radio station
Intradiem announces its recognition as “Atlanta’s Most Caring Company” by local radio station, 104.7 “The Fish.”
Read full story here4/23/2013
Intradiem presenting benefits of intraday management technology at multiple contact center conferences
Intradiem announces its participation and speaking engagements at three conferences: Interactions 2013, organized by NICE, April 22-25; Optimizing Your Customer Care Workforce, part of the CCNG Optimize Series, May 2; and the ACCE Conference & Expo, organized by ICMI, May 13-16.
Read full story here3/28/2013
Intradiem’s intraday management technology enables social customer service to enhance the customer experience
Intradiem announces the ability for businesses to easily integrate social customer service within their contact center operations. By integrating with social media monitoring tools and key contact center technologies, Intradiem helps companies leverage social media channels and tools to improve the customer experience.
Read full story here3/20/2013
Intradiem webinar offers insights for building a social customer service team
Intradiem will host a free webinar on Thursday, March 28, 2013 at 2 p.m. EDT. The webinar, “5 Steps to Building a Social Customer Service Team,” provides information for supporting customers through social media channels.
Read full story here3/14/2013
Intradiem CEO to speak at two contact center conferences
Intradiem announces its participation and speaking engagements at two conferences this month: The Contact Center Conference & Expo organized by the Contact Center Association (CCA), March 18-21 and the Society for Workforce Planning Professionals (SWPP) Annual Conference, April 9-11.
Read full story here2/28/2013
Intradiem announces an open API and developer community for intraday management software
Intradiem announces the launch of the Intradiem Developer Community, to encourage the development of innovative solutions based on the company’s technology platform.
Read full story here02/26/2013
Intradiem’s intraday task management technology enables distribution of back office work to frontline contact center agents
Intradiem’s patented technology transforms idle time into productive time for agents
Read full story here02/21/2013
Intradiem’s intraday management software integrates with Aspect Software’s workforce optimization platform
Integration helps to transform available time into productive time for agents
Read full story here2/19/2013
Intradiem Partners with Industry Experts for Productivity Plus Panel
Intradiem announces the newest members to join the Productivity Plus panel. For the second consecutive year, Intradiem is partnering with thought leaders who provide real-world tips and best practices for maximizing contact center intraday management, the customer experience and agent performance.
Read full story here1/30/2013
Intradiem webinar offers Convergys case study and analyst insights
Intradiem will host a free webinar on Wednesday, Feb. 6, 2013 at 2 p.m. EST. The webinar, “The Ultimate Call Center Survival Guide,” provides industry analyst and customer perspectives to explore how Convergys and other companies use intraday management technology for dynamically reacting to unpredictable events and conditions.
Read full story here1/24/2013
Intraday management technology provider, Intradiem, releases new product
Intradiem is excited to announce its latest product, Intradiem 9.0, with expanded intraday management capabilities for dynamically reacting to unpredictable events and conditions.
Read full story here1/7/2013
Intraday management technology provider, Knowlagent, undergoes rebrand and unveils new company name
Knowlagent, the leading provider of intraday management solutions, is excited to announce its new corporate name, Intradiem™.
Read full story here
