Intradiem and Harte Hanks to Present at Argyle Executive Forum’s 2015 Customer Care Leadership Forum

On Thursday the two companies will lead an interactive session on reducing costs and improving the customer experience

DALLAS (Feb. 25, 2015) – Argyle Customer Forum 2015 – Attendees of this week’s Argyle Executive Forum 2015 Customer Care Leadership Forum can learn how the combination of Intraday Automation technology can help them dramatically reduce costs and improve the customer service experiences they provide to their business and/or consumer customers. Intradiem, the leading provider of Intraday Automation solutions to frontline workforces such as contact centers; and Harte Hanks (NYSE: HHS), one of the world’s leading customer experience management organizations, will lead a joint presentation entitled “Strategic Workforce Transformation - A Roadmap for the Future” that will educate attendees on how improving the customer experience can be accomplished while reducing costs.

Intradiem CEO Matt McConnell and Ben Chacko, Operational Planning & Strategy for Harte Hanks, will lead the presentation that begins at 11:30 a.m. Central at the Cityplace Conference and Event Center-Lakewood Ballroom in Dallas on Thursday, February 26, 2015.

“While other business units have become more efficient and cost-effective through the use of virtualization and cloud-based technologies, the frontline has fallen far behind,” said McConnell. “The typical contact center is understaffed, operators are undertrained, and unable to be proactive about anticipating and addressing potential problems. In our session, Ben and I will discuss how enterprises across all industries can leverage intraday automation to trigger real-time workforce adjustments throughout the day.”

“This will not be a theoretical discussion,” added McConnell. “Harte Hanks is transforming its frontline workforce to drive significant productivity, cost and customer experience benefits. We can serve as a model for all attendees as they work to modernize their own contact centers and improve their daily interactions with customers on the phone, in person and across online platforms.”

“With Intradiem's Intraday Automation solution, we’ve been able to quickly scale for our clients to provide support across multiple channels and deliver a consistent and improved agent and customer experience in new, innovative ways,” said Ben Chacko, Operational Planning & Customer Experience Strategy, Harte Hanks.

• What: “Strategic Workforce Transformation - A Roadmap for the Future”
• Where: Argyle Executive Forum 2015 Customer Care Leadership Forum, Cityplace Conference and Event Center (Lakewood Ballroom), Dallas, Texas
• When: Thursday, February 26, 2015; 11:30-11:50 a.m. Central
• Who: Matt McConnell, CEO, Intradiem and Ben Chacko, Operational Planning & Strategy, Harte Hanks

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About Harte Hanks
Harte Hanks helps clients meet the challenges of managing traditional, digital, social and emerging channels to deliver smarter customer interactions. Our experts partner with you to provide a customized combination of solutions, including data insight, innovative workforce planning and training, comprehensive channel support, and creative use of technologies. Harte Hanks is equipped to engage with you to handle transactional volumes across channels, integrate technology solutions to enable a better customer experience, and provide critical business expertise to your challenges. Harte Hanks stands ready to be your team’s partner for smarter customer interactions. Visit Harte Hanks online or call 888-214-1430.

FOR MORE INFORMATION:
Rolinda Carrington, Harte Hanks
Rolinda.Carrington@hartehanks.com
512.434.1250

Intradiem is the only complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office, Retail and Mobile. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 300,000 frontline workers use Intradiem's solution every day.
Media Contact
Melissa Spies, Marketing Manager, Intradiem
mspies@intradiem.com  |  888.566.9457