Intradiem Achieves Significant 2014 Milestones and Growth in the United Kingdom

Intraday Automation provider realises revenue and customer growth, poised for office expansion in early 2015

ATLANTA (Jan. 20, 2015) – Intradiem, the leading provider of Intraday Automation solutions to frontline workforces, including Contact Centres, Back Office, Retail and Mobile, announces significant business growth in the United Kingdom in 2014.  

The company expanded its customer footprint in the UK by signing several large brands and expanding its partnership with IP Integration. “Recent growth and commitments to invest in team and infrastructure development in the UK demonstrate important progress for our company as we extend our global operations,” said David Marshall, Intradiem’s General Manager - EMEA. “Key leaders in the call centre, back office and retail spaces realise Intraday Automation’s unique ability to impact customer experience, drive revenue and reduce costs.”  

Intraday Automation integrates disparate systems and turns data into actions. The technology makes real-time adjustments to customer-facing workforces by interpreting data and triggering actions based on changing business conditions. Frontline workforce adjustment examples include continuously optimising staffing levels, balancing interaction channels, leveraging idle time for ancillary work, and automating adherence management. These real-time adjustments equate to significant customer experience, revenue and cost improvements. This emerging software-as-a-service category is also proving to enhance the value of companies’ existing technology stacks.  

“Intradiem’s UK customer base not only continues to grow in number but in sophistication as well. While we help frontline workforces from a wide range of industries, one thing they all have in common is the desire to deliver exceptional customer experiences and simplify operations.  Intradiem uniquely accomplishes both for them,” said Matt McConnell, Chief Executive Officer at Intradiem.  

“As the calendar turns to 2015, we could not be more enthusiastic about the possibilities ahead of us to change the game in terms of how companies’ frontline workforces deliver customer experience. It’s exciting because companies are increasingly realising the link between frontline workforce preparedness and the value they return to their stockholders,” added McConnell.

Intradiem is the only complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office, Retail and Mobile. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 300,000 frontline workers use Intradiem's solution every day.
Media Contact
Melissa Spies, Marketing Manager, Intradiem
mspies@intradiem.com  |  888.566.9457