Intradiem to Discuss Agent Engagement, Intraday Automation at CCNG Conference

Executives discuss strategies for incorporating contact center in success of enterprise

ATLANTA – (August 4, 2014) – Intradiem, the leading provider of intraday automation solutions, announces its speaking engagement and participation at the CCNG Contact Center Executive Summit, August 4-5.

The CCNG Conference in Fort Worth, Texas, brings industry leaders together to discuss innovative technologies, programs and strategies that will help shape the future of the contact center. Intradiem CMO John Wolf will lead an interactive discussion titled “Making Your Customer Agents the Foundation of Your Success.”

“Executive leaders attending the CCNG show will learn about how companies can leverage intraday automation technology to drive agent development initiatives and improve operational efficiencies,” said Wolf. “I’m looking forward to being a part of this interactive discussion during which we will address common industry challenges and share how companies can eliminate manual intraday processes to help the enterprise improve agent performance and the customer experience while gaining an edge on their competition.”

In addition to discussing the importance of agent morale in relation to the customer experience, Wolf will demonstrate how intraday staffing improvements, finding time for agent development and streamlining processes for reinforcing agents’ newly acquired skillsdrive improvements to the enterprise.

CCNG provides a unique network of professional peers and trusted advisors who actively share their knowledge and experience on all issues that impact performance.

Intradiem is the only complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office, Retail and Mobile. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 300,000 frontline workers use Intradiem's solution every day.
Media Contact
Melissa Spies, Marketing Manager, Intradiem
mspies@intradiem.com  |  888.566.9457