Intradiem Continues Expansion of Leadership Team with Two New Board Members

Leading intraday automation company names customer experience pioneer and corporate veteran to its board of directors

ATLANTA (June 24, 2014) – Intradiem, the leading provider of intraday automation solutions, announced today that it has added customer experience pioneer Larry Freed and corporate veteran Timothy Mann, Jr. to its board of directors.

The company is continuing to expand upon its leadership capability, which began with the additions of its chief financial officer, chief technology officer and senior vice president of worldwide sales over the last two years.

“As Intradiem expands to resolve the missing element in delivering great customer experiences - adjusting resources in real time to meet customer demands - critical additions like Larry and Tim strengthen our ability to execute on filling this gap in the market,” said Matt McConnell, Intradiem CEO.

Larry Freed is a pioneer in customer experience analytics, having founded B2B technology firm ForeSee, the world leader in the field, as well as authoring two books on the topic, Managing Forward (2011) and the national bestseller Innovating Analytics (2013).

“I’m proud to welcome Larry to the board as he is a true leader in customer experience,” said McConnell. “There’s no greater differentiator in business today, and he has a pulse on how to turn insight into action.”

Timothy Mann, Jr. is executive vice president, general counsel and corporate secretary at Axiall Corporation. His previous experience includes founder and CEO of Acsys, Inc., an accounting, finance and IT staffing and consulting firm; general partner in Armada Venture Group, an early stage venture capital firm; and partner at international law firm Jones Day. He has appeared on CNN and Bloomberg News and been featured in publications such as The Wall Street Journal.

“Tim brings a wealth of hands-on business leadership to our team,” said McConnell. “His expertise in high growth companies will be an important asset as we continue to grow.”

Intradiem is the only complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office, Retail and Mobile. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 300,000 frontline workers use Intradiem's solution every day.
Media Contact
Melissa Spies, Marketing Manager, Intradiem
mspies@intradiem.com  |  888.566.9457