Learn How to Proactively Manage the Customer Experience in Intradiem Webinar

Customer experience expert to share best practices of market leading contact centers

ATLANTA (June 12, 2014) – Intradiem, the leading provider of intraday automation solutions, will host a free webinar on Tuesday, June 17, 2014, at 2 p.m. EDT titled “Preventing the Accidental Customer Experience.” The webinar will share best practices on how contact centers can proactively and intentionally design and manage the customer experience.

Guest speaker Kerry Bodine, customer experience expert and co-author of “Outside In: The Power of Putting Customers at the Center of Your Business,” will join John Wolf, Intradiem’s chief marketing officer, for this live, interactive event. Bodine, a regular contributor to Harvard Business Review, The Wall Street Journal, Fast Company and Forbes, will discuss how today’s contact centers play a strategic role in building brands and customer loyalty.

“As customers become more empowered, differentiation is defined by how customer-obsessed a company is across all departments and touch points,” said Bodine. “Contact center leaders need to take a proactive approach by intentionally defining the experience they want to deliver.”

Attendees of this webinar will learn:

• Why brands need to invest in the customer experience today
• The role contact centers play in delivering an on-brand experience
• Proven methodologies to help understand the customer journey
• How to draw on the knowledge and insights of employees and customers
• Where they can automate critical processes to drive improved customer experiences

“In today’s customer-centric market, companies that can deliver a consistent customer experience will ultimately gain the competitive advantage,” said Wolf. “This requires a frontline workforce that can react to changing conditions and customer demands in real time, every time.”

Intradiem is the only complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office, Retail and Mobile. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 300,000 frontline workers use Intradiem's solution every day.
Media Contact
Melissa Spies, Marketing Manager, Intradiem
mspies@intradiem.com  |  888.566.9457