Intradiem Names Jin Huang Chief Technology Officer

Intraday automation solution provider welcomes leading engineer to its executive team

ATLANTA (May 16, 2014) – Intradiem, the leading provider of intraday automation solutions, today announced that it has named Jin Huang as the company’s new chief technology officer. In this role, Jin will be responsible for the architecture, engineering and quality assurance of Intradiem’s solution.

Jin brings over 20 years of software development leadership experience to Intradiem including his extensive knowledge of Software as a Service (SaaS), enterprise software, and the e-commerce application space.

Prior to joining Intradiem, Jin served as vice president of software engineering at SmartSynch, which was recently acquired by Itron. While there, he was responsible for the company’s Smart Grid software platform. Jin also served as vice president of development at iMANY, where he led the architecture, engineering and quality assurance efforts behind all iMANY’s ContractSphere products.

Jin has also held leadership positions at VWC, Business Objects, Nsite, Oracle and IBM.

“We are excited to welcome Jin to our executive team as chief technology officer,” said Matt McConnell, Intradiem’s CEO. “Jin’s engineering experience is an invaluable asset to us as we continue to expand our solution’s capabilities and provide even more value to our clients. We look forward to how our solution will continue to evolve under Jin’s leadership.”

Jin holds a master’s degree and PhD in engineering from Xi'an Jiao Tong University and a master’s degree in computer science from the University of North Carolina at Charlotte.

Intradiem is the only complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office, Retail and Mobile. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 300,000 frontline workers use Intradiem's solution every day.
Media Contact
Melissa Spies, Marketing Manager, Intradiem
mspies@intradiem.com  |  888.566.9457