Intradiem Joins Senior Executives from around the World to Share Ideas and Best Practices for Improving the Customer Experience

Intraday management leader to appear at conferences on customer service transformation

ATLANTA (April 23, 2014) – Intradiem, the leading provider of intraday management solutions, will join senior executives from around the world this spring to share innovations and research around improving the customer experience.

As customer expectations have increased and technology advancements have changed the way consumers access information, the customer experience has become a competitive differentiator for some and table stakes for many others. Companies must deliver an exceptional customer experience every time, consistently across all channels – a responsibility that often falls on frontline agents in the contact center.

Intradiem is focused on improving the customer experience for its clients’ customers and will be networking with some of the best in the business this spring to share ideas and innovations.

Next week, Intradiem will be part of the Next Generation Customer Experience Summit in Newport Beach, Calif., April 28-30. Executives will join 75 other senior decision makers and business leaders from industry-leading companies across North America to network and share market research and innovative ideas around improving the customer experience.

May 13-14, Intradiem will attend the fourth annual Customer Experience Professionals Association (CXPA) Insight Exchange in Atlanta for world-class learning and networking with customer experience leaders from around the U.S. to discuss their innovative approaches to customer service.

Intradiem has also been invited to join the elite IQPC Executive Customer Contact Exchange in Manchester, U.K., May 19-20. Here, some of the world’s leading minds in customer service will meet to discuss best practices and how to implement the latest tools and techniques required for delivering a consistently outstanding customer experience.

Intradiem is the only complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office, Retail and Mobile. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 300,000 frontline workers use Intradiem's solution every day.
Media Contact
Melissa Spies, Marketing Manager, Intradiem
mspies@intradiem.com  |  888.566.9457