Intradiem to Present Benefits of Intraday Management Technology at Upcoming Conferences

Case study and real-world scenarios demonstrate use of intraday management technology to improve the customer experience

ATLANTA, GA (March 26, 2014) – Intradiem, the leading provider of intraday management solutions, announces its speaking engagement and participation at upcoming conferences: The 2014 Annual SWPP Conference, April 15-17 and the 2014 Customer Care Leadership Forum: Spring Event, April 8.

At the Society of Workforce Planning Professionals (SWPP) Conference in Nashville, Tenn., Intradiem CMO John Wolf will be joined by Terry Mardis, director of Southwest region at Cox Communications, to present, “Cox Communications Case Study: Increasing Intraday Management Efficiency.”

“The workforce management audience attending the SWPP show will hear Cox Communications’ innovative use of intraday management technology and real-world scenarios about how they navigated through common industry challenges,” said Wolf. “Companies will learn that they can deliver the content needed for improving agent performance and the customer experience to gain an edge on their competition.”

This case study presentation showcases Cox Communications’ innovative use of intraday management technology to drive key contact center metrics and achieve more transparency to meet their goals. Mardis and Wolf outline the benefits, challenges and effective uses of intraday management technology in relation to contact center agent satisfaction and more. This workshop takes place on Wednesday, April 16 at 9 a.m.

Intradiem is also attending the Argyle Executive Forum’s spring event, 2014 Customer Care Leadership Forum in New York, N.Y. Intradiem will be networking with top contact center and customer service executives to discuss the importance of putting the customer first and advancing customer care objectives in the contact center industry.

Intradiem is the only complete Intraday Automation solution provider for frontline workforces including Contact Center, Back Office, Retail and Mobile. The SaaS-based solution automates intraday management and real-time processes and turns frontline workforces into real-time workforces that can adapt and respond to changing conditions and events throughout the day. The result is a more agile frontline workforce that can adjust in real-time to deliver a dramatically better and more consistent customer experience at reduced cost. Over 300,000 frontline workers use Intradiem's solution every day.
Media Contact
Melissa Spies, Marketing Manager, Intradiem
mspies@intradiem.com  |  888.566.9457